Serve more · Work less
Volunteering to help social service agencies with automation and AI.
Selected projects
Project 01
Working prototype · tested with a small number of social workers
For
Social workers and case managers completing documentation after client sessions.
Does
Automatically generates formatted case notes/reports, identifies relevant grants or schemes for beneficiaries, and creates messages for referral agencies.
So that
Reduces time spent writing reports or notes after sessions.
Helps caseworkers tackle the lack of client visibility between sessions by automating client check-ins. It keeps clients accountable, helps to prepare for the next session, and flags emerging risks without adding more work.
Automated tools that take care of document handling for a social service agency, together with a live dashboard to track their status. Developed at no cost and eliminates hours of manual effort.
I’m Darren. I help social service teams develop small, practical automation and AI tools to reduce repetitive workload in a safe, secure way. My goal is to ease burnout pressure and free up time for practitioners to serve beneficiaries.
The process starts with understanding your tasks: the people doing it, the time it consumes, and the decisions automation must never take away.
The process
Follow your people and identify time-consuming tasks.
Brainstorm solutions that will make a difference.
Create prototypes within a day.
Gather feedback and improve the solution.
Use it and measure the benefits.
Collaborate
Whether you have an idea of tasks to automate or you’re not sure where to start, I’d be glad to explore together!
Field notes for making careful technology decisions around real social-service work.
Guide · Responsible AI & Data
A plain-language decision guide for Singapore social service agencies deciding what can go into a generative AI tool, what needs approval, and what should stay out.
Perspective · AI Strategy
Choose a first AI project that builds judgement, good habits and practical governance while keeping risk manageable.
Guide · Responsible AI & Data
A practical guide to AI case-note workflows that protect client candour, practitioner judgement, multilingual accuracy and sensitive information.